Efficient Project Query Resolution in BIM & Construction – The SDC Approach

sdcstudio
Aug 14
2 min read

Updated: Aug 20

This blog is inspired by SDC Knowledge Series – Episode 3, focused on “Efficient Query Resolution Using Communication Channels.” It explores how SDC utilizes dedicated WhatsApp and Slack groups to efficiently handle queries, minimize message clutter, and ensure timely follow-ups. The discussion highlights structured communication methods that maintain smooth workflows and keep projects on schedule. These strategies are valuable for professionals in architecture, BIM, and construction project management.

In the world of architecture, BIM (Building Information Modeling), and construction project management, communication can make or break a project. One of the biggest challenges teams face is efficiently managing project queries—avoiding delays, miscommunication, and missed updates.

At SDC, we’ve built a proven system for fast, structured, and accountable query resolution that keeps every stakeholder on the same page.

A man in a blue shirt interacts with a digital holographic architecture model in a modern, sunlit office.

The Common Problem – Scattered Communication

In most projects, queries come from multiple channels:

Emails
Phone calls
WhatsApp messages
On-site notes

Without a streamlined process, important updates can get lost, leading to costly delays and frustrated teams.

Our Solution – Dedicated Communication Channels

For every project, we create a dedicated WhatsApp or Slack group that includes:

BIM modelers
Drafters
Site engineers
Project managers

When a query comes in, it is:

Tagged with a category.
Assigned a priority label – Urgent, High, or Normal.
Directed to the right person instantly, ensuring fast responses.

Preventing Message Overload

We keep communication clear and organized by:

Pinning key updates in the chat.
Using topic-based threads for related queries.
Sending one-line summaries for quick understanding.
Logging every query in a central tracker, so it can be found even if someone missed the chat.

Ensuring Accountability

Our Project Managers review the tracker daily. If a query remains unresolved for more than 24 hours, it is immediately flagged and followed up.

This system ensures:

No query is overlooked.
Teams get timely answers.
The project stays on schedule.

The Result – Faster, Smarter Projects

With structured communication, real-time tracking, and clear accountability, we’ve:

Reduced response times significantly.
Eliminated miscommunication between teams.
Improved overall project coordination.

Why This Matters for BIM & Construction Projects

In the BIM and construction industry, time is money. By streamlining query resolution, we save hours of back-and-forth, reduce errors, and keep projects moving smoothly—from design to delivery.